That's maybe correct -they hibernate! I wrote to them 2 days ago concerning lack of access. Still awaiting a response. They don't instill me with confidence and (if i do ever get reconnected) I will not renew my subscription.
I am using Defencevpn , I have subscribed recently and my connected rate to connect server %0 , my experience about Defencevpn are so bad , i tried so many times to connect their support but i have revived no response, i have more than 24 hour subscribed to their service, i paid all of my subscriptions fees but i am not able to take any benefit of their service. I have done mail them to cancel my subscription and refund my money but still i have no reply, so that is why i am saying that Defencevpn does not provide any good service.
I payed them with my credit card and lost my money since i was unable to login afterwards with the username password and their support didn't bother to answer to my ticket except that they sent a reply in which they told me they are still investigating what went wrong after insisting with a ton of mails. It's just 10 USD i know but i doubt i am the only one which they scammed.