Worked great and customer service was great. Then Derek Zimmer left. Now, customer service is non-existent, and multiple requests to cancel my account have gone unanswered. Please avoid this company for your own good.

The password credentials given never worked and they NEVER responded to my email asking for help. And the best part was that they still kept charging my CC. I'm left with cancelling my CC just to change the number they have on file.

October 19 to 21 not able to log into any endpoint for 3 days due to both primary and secondary name servers being unreachable, DNS can't resolve any endpoint cluster domain name, support completely non-responsive. This is supposed to be a premium VPN provider? Will most likely have to get my financial institution to block charges from Viking since there is no option to close my own account.